Sonos Abandons Plan to Re-Release Old App Amid Ongoing Issues with New Software
- Category: News
[Source – trustedreviews]
Current Status of the Sonos App
Sonos abandons plan to re-release old app, S2, following extensive testing and evaluation. In a recent Reddit AMA, Sonos CEO Patrick Spence addressed the ongoing issues with the company’s updated app, revealing that the old version would not solve the problems customers are experiencing. Spence explained that while there had been hopes to bring back S2 as an alternative, the new software updates for Sonos speakers and cloud services have rendered S2 less reliable and more unstable than users remember. The company’s focus now remains on improving the current software to ensure a better user experience.
Background on the App Transition
The troubles began in April when Sonos introduced a revamped version of its app, which controls home speakers. The updated app, however, was criticized for removing essential features that users had grown accustomed to. The backlash was swift, with many customers expressing their dissatisfaction on social media. In response to the criticism, CEO Patrick Spence issued an apology and committed to resolving the issues with bi-weekly updates through October. Despite these efforts, the situation has led Sonos to consider resurrecting the old app, S2, to address user complaints. However, the company has now decided against this course of action after determining that reintroducing S2 would likely exacerbate existing problems.
Impact on Company Operations
The app’s difficulties have had broader implications for Sonos. The company recently laid off 100 employees and announced that the app issues have led to delays in launching two major new products. Spence noted that the problems with the app have hindered existing product sales, forcing Sonos to prioritize fixing the app over other developments. The cost of addressing these issues is estimated to range between $20 and $30 million. Despite the layoffs, Spence assured that the company’s commitment to improving the app and satisfying customers remains a top priority. The focus will be on resolving the app issues and enhancing the overall user experience before moving forward with new product releases.
In conclusion, Sonos abandons plan to re-release old app underscores the company’s commitment to resolving the ongoing issues with its new software. Although the S2 app was once seen as a potential fix for current user dissatisfaction, extensive testing revealed that it would likely worsen the problems rather than provide relief. With the focus now shifted to enhancing the existing app and addressing significant customer concerns, Sonos faces substantial challenges ahead. The company’s recent layoffs and postponed product launches highlight the broader impact of the app issues on its operations. Nonetheless, CEO Patrick Spence’s commitment to improving the app and ensuring customer satisfaction remains a central priority as Sonos works towards restoring user confidence and stabilizing its software.
- Did you find this article helpful? Visit more of our blogs! Mr Business Magazine
